Shipping Returns & Exchanges

Shipping

We offer standard shipping Australia-wide for a flat rate of $10, or free on orders over $150.
Express shipping is available for $15.

Delivery times may vary depending on your location:

  • Standard Post: 2–14 business days
  • Express Post: 1–5 business days

You’re also welcome to select local pickup from our boutique at:
84 Station Street, Seymour VIC

International Orders
We’re happy to ship internationally on request. Simply email us at renee@elsieandflorence.com.au and we’ll provide a personalised shipping quote for you.

AUSTRALIA POST

Once your order has been fulfilled and handed over to Australia Post, it is no longer within our control.

If you have concerns regarding delayed, lost, or stolen parcels — including delivery timeframes or packages marked as delivered but not received — please contact Australia Post directly for assistance.

We’re always happy to help where we can, but unfortunately we’re unable to take responsibility for parcels once they have left our store.

Returns Policy

At Elsie & Florence, we want you to love your purchase. If you've changed your mind or the item isn't quite right, we're happy to offer a store credit or exchange (where applicable).

In-Store Purchases
Items purchased in-store may be returned within 14 days of purchase for either:
  • An exchange; or
  • A store credit.
To be eligible, items must:
  • Be unworn, unwashed and unused
  • Be in their original condition with all tags attached
  • Be accompanied by proof of purchase

We do not offer refunds for change of mind purchases.

If an item is found to be faulty, we will of course meet our obligations under the Australian Consumer Law.

Please note:

  • Sale items are final — no exchanges, credit notes, or refunds will be issued on sale purchases

  • Any return postage costs are the responsibility of the customer

 Return Requests

All returns must be approved before being sent back to us.
Returns received without prior approval may be refused and returned to the sender.
To request a return, you can:
  • Submit a return request through your customer account on our website; or
  • Email renee@elsieandflorence.com.au with your order number, the item(s) you wish to return, and the reason for your return.
Once your request has been approved, you'll receive return instructions.
Please note:
  • Return postage costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.
  • We recommend using a tracked postal service, as Elsie & Florence cannot accept responsibility for items lost in transit.
  • Store credits will be issued once your return has been received and inspected.
Sale Items
All sale and clearance items are considered final sale.

We do not accept returns, exchanges, store credits or refunds on sale items unless the item is deemed faulty under Australian Consumer Law.

Shipping times for exchanged items may vary depending on your location.

Faulty Items
If you believe your item is faulty, please contact us as soon as possible by emailing renee@elsieandflorence.com.au.
Please include:
  • Your order number or proof of purchase
  • A brief description of the fault
  • Clear photographs of the issue
Where an item is confirmed to have a manufacturing fault, Elsie & Florence will meet all obligations under the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, store credit or refund.

 

Gift Vouchers
Gift vouchers cannot be refunded, exchanged for cash or transferred for cash value. Gift vouchers are valid for 2 years from the date of purchase.

 

Store Credits
  • Are valid for 12 months from the date of issue.
  • Cannot be redeemed for cash or refunded.
  • May be used online or in-store unless otherwise stated.